Introduction

Electronic document submission via email is the preferred method of delivery for submitting pay related documentation to Payroll Services.

Paperwork submission tips

  • Complete forms legibly and write as clearly as you can
    • Check that all fields have been completed and forms have been authorised by the appropriate delegate if required
    • Label your paperwork appropriately

Email paperwork to the appropriate payroll team

  1. Select the 'Contact your Payroll Services specific team' for email and phone contact options
  2. Click on the email address displayed and attach pay-related documentation  
    • Include a reference number if applicable
    • Include your employee ID, contact information and any relevant background information
    • Duplicate paperwork interrupts processing - do not send hard-copy duplicate documentation
    • Select Email 'Read receipt' (>Email >Options> tick the 'Request a read receipt') to confirm delivery of the email.

Fax Documentation

Fax pay-related documentation to the appropriate payroll team using the Send pay-related documentation.
Select the 'advice and support' link for email and phone contact options (including fax numbers)

  • include a cover sheet detailing the total number of sent pages
  • your contact information
  • full name of the recipient
  • check the fax transmission report for confirmation of a successful delivery.