Introduction
The 'MyInvoice' search functionality tracks the status and expected time frames of invoice payments in progress and invoices paid within the last 12 months.
Whilst standard payment terms are 15 calendar days, the majority of invoices are paid in much shorter timeframes.
Processing timeline:
| Awaiting Processing | Awaiting Approval | Approved for Payment | Paid |
|---|---|---|---|
| Shared Services has received your invoice and are checking it for GST Compliance. | Your invoice is pending approval from the paying agency. |
Payment has been approved by the agency and will be actioned by Shared Services. | Your invoice has been paid via EFT. |
| Payment method | |||
| The SA Government's method of payment is Electronic Funds Transfer (EFT) direct into a business nominated bank account. | |||
Troubleshoot the status of invoices
- View the list of SA Government agencies to determine if the Agency you are supplying uses our system
- If your invoice has been sent directly to a Government Agency, there may be delays in forwarding the invoice to Shared Services SA for processing
(duplicate invoices also interrupt our processing) - MyInvoice search returns "No invoices match your search" - this means the status of your invoice cannot be viewed via MyInvoice (refer below)
Explanation of "No Invoices Match Your Search"
There are certain invoices where a search returns "No invoices match your search" ...in MyInvoice. *The processing timeline does not apply to the items below as they maintain an internal accounts payable service. Enquire directly with the agency.
- Building maintenance and facilities management invoices for the Department for Planning, Transport and Infrastructure
- Property maintenance, council and water rates invoices for the South Australian Housing Trust
- Work cover and workers compensation invoices for all Government Agencies
What you won't be able to track and view
- Invoices addressed to agencies who are not serviced by Shared Services SA - refer to the list of SA Government agencies.
- Invoices older than 12 months
- Credit Notes
- Cancelled invoices
- Reimbursements
- Foreign payments
- Urgent manual payments