A Year of Change
Shared Services SA has marked many milestones and achievements this year, not the least being the work resulting from the formation of the Government Services Group, joining Service SA, eGovernment Services and Shared Services SA within the Department of the Premier and Cabinet.
Customer Service is Number One
Collectively, the cornerstone of our work is to provide good customer service. To guide further improvements across the business, the Client Services team is setting a framework to enable continued improvements in provision of services for members of our community, the public sector and agencies.
Service Delivery Embracing Opportunities
While managing our service delivery commitments, each of our teams continued to explore opportunities for business improvement. A focus on delivering high quality customer service has also resulted in the identification of opportunities that enhance performance and business processes.