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As a service delivery organisation committed to achieving a consistently high level of customer service, we strive to deliver our services in a professional, coordinated and timely manner.

To ensure we deliver a consistently high level of customer service, we are guided by our customer service principles that determine how we interact with customers and collaborate with clients.

Our customer service guarantee outlines the standards we will meet to continue our focus on great customer service. 

Collecting, reviewing and responding to customer feedback also helps us improve our level of service. In 2017, Shared Services SA conducted a number of surveys across our many customer groups, attaining a overall satisfaction rating of 65%. ​

You can submit your feedback at any time.

Learn more about our services.